Due to the current circumstances surrounding COVID-19, we are taking extra care and precaution in fulfilling orders, and are experiencing carrier delays in limited markets. This may result in a delay of your delivery, but we are working hard to get your order to you as quickly and as safely as possible.
Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see your estimated delivery date and have the ability to sign up for shipping and delivery notifications.
Orders which include multiple items may be delivered via different packages, and may arrive at separate times. Tracking availability may vary depending on shipping methods and delivery carriers.
Tracking information will be provided for items shipped Standard Ground, 3-Day, 2-Day and Overnight. Note that a shipping company may not have the ability to track a shipment for up to 48 business hours after your initial order is placed.
Items shipped to P.O. boxes, military APO/FPO addresses and U.S. territories (American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico and the Virgin Islands) are shipped via United Stated Postal Service Priority Mail and cannot be tracked at this time. However, you'll still be able to view your order status and other details.
TRACK WITH A TIMBERLAND® ACCOUNT
If you have a timberland.com account, order tracking information will also be available by logging into your account and selecting Order History. Click on the tracking number to view the delivery status of your order.
TRACK AS A GUEST
You don’t need a timberland.com account to track your order – just use the Track Your Order link in the footer. Enter your email address and order number (which you received in your email) to view the current status of the order.
FINDING YOUR ORDER STATUS
Check your email - you'll receive emails keeping you up-to-date on your order status.
Sign in through the My Account section and select Order Status/Tracking. You may view information about your most recent orders (including tracking information) as well as past orders.
If you still have questions about your order, send us a Live Chat, or contact our Customer Service team at 1-888-802-9947 or email TBLCustomerSupport@vfc.com.