HAS YOUR ORDER ALREADY SHIPPED?
If you've received a shipment confirmation email or SMS, please visit your order carrier's website and enter your order tracking number for the most up-to-date tracking information on your order.
Carriers may experience delays at various times of year due to weather or high volume.
STILL AWAITING SHIPMENT?
If you haven't received a shipment confirmation from us via email or SMS, please allow 7-10 days for us to pack your order. If after 10 days you still have not received confirmation, contact us and we'll help ensure your order gets processed and delivered to you as quickly as possible.
HAVE A TIMBERLAND.COM ACCOUNT?
You can check the status of your most recent orders by going to My Account and selecting Order History.
Please note that it may take up to an hour for order information to update on Timberland.com. Order status represents what is happening with your order between the time it’s placed and the time it ships from our warehouse. After it’s shipped, you can track your order while it’s in transit.
IF YOU DON'T HAVE A TIMBERLAND.COM ACCOUNT?:
You'll need your order number and the email address used when you placed the order. Order number(s) can be found in your order and shipping confirmation emails.