We're starting to reopen some of our stores. To check the status of your nearest Timberland store, please visit our Store Locator page and search by zip code.

Due to COVID-19 we are taking extra care and precaution in fulfilling orders, and are experiencing carrier delays in limited markets. This may result in a delay of your delivery, but we are working hard to get your order to you as quickly and as safely as possible.

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How Do Custom Products Ship?

USE YOUR TIME CREATIVELY.

Our factory that specializes in making our custom boots and shoes has temporarily stopped production due to the COVID-19 coronavirus. You can still design away your time using our customization tool and save it for later. If you do decide to purchase now, please expect delays of 12 weeks or more. 

  • Customized products always ship FREE!
  • These items DO require a signature for delivery.
  • Deliveries will be attempted Monday through Friday, excluding U.S. federal holidays. 
  • Unfortunately, we're unable to ship custom products to PO boxes or APO/FPO addresses.
  • Customized products are shipped using an expedited delivery service to minimize transit time.
  • Shipping times are approximate.
  • Your credit card will not be charged until your order is shipped.

     

     

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