FREE RETURNS, ALWAYS
Items purchased on timberland.com can be returned at any FedEx drop-off, Walgreens, or USPS location. Please call ahead to ensure locations are open. Returns and exchanges are also accepted at any Timberland® Specialty Store or Timberland® Factory Outlet. (Please see restrictions below).
DURING COVID-19-RELATED STORE CLOSURES, HOW DO I RETURN ITEMS BOUGHT FROM A STORE?
Stores will be accepting returns once it is safe to reopen. We will extend the returns policy to 60 days after the reopen date regardless of date of purchase. Please save your original receipt as proof of purchase. Thank you for your patience as we navigate these uncharted times.
Using the return label provided in the box with your order and the return form provided on your packing slip, you can send off boxed returns at any FedEx Office, Walgreens or drop box location. No postage is necessary if the package is mailed from within the United States.
Drop-off locations can be found here.
POST OFFICE RETURNS
Using the return label provided in the box with your order and the return form provided on your packing slip, you can return items at any United States Post Office location. No postage is necessary if the package is mailed from within the United States.
PRINTING A NEW RETURN LABEL
If you don't have a pre-printed return label, please contact us or print one here:
Please note and keep the return tracking number until your account is credited. We advise taking a picture of this with your phone, so you'll have it handy.
RETURN PROCESSING & REFUNDS
Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. Refunds can only be posted to the credit card used to make the purchase, not to a different credit card.
If your purchase was made with a Timberland® Gift Card or eGift Card, the original Gift Card or eGift Card will be credited to reflect the return. You will receive an email confirming your return. If you no longer have the Gift Card/eGift Card, please contact us.
We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that Timberland is not responsible for returns lost in transit.
RETURNS ON CUSTOM PRODUCTS
At this time, we are unable to accept returns for customized product. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact us within 10 days of receiving your purchase.
RETURNS ON ITEMS BOUGHT FROM TIMBERLAND.COM TO A TIMBERLAND® STORE (AFTER COVID-19 REOPENINGS)
Returns must be made within 60 days of the original order date. After 60 days, returns will only be accepted for defective merchandise. At this time, we are unable to accept returns for customized products.
Simply present the packing slip, together with the original credit card used to make your purchase, for a refund. If an alternative form of payment was used (Gift Card, eGift Card, Klarna, PayPal, Apple Pay, etc.), then store credit will be issued, which can be used at any Timberland® Specialty Store, Timberland® Factory Outlet or online at timberland.com. Find the store nearest you.
RETURNS ON PRODUCTS BOUGHT ON TIMBERLAND.CA
Please note that purchases from timberland.ca cannot be processed in a Timberland® store or to a US Distribution Center - they must be returned using the return label that came with your shipment to the Canadian address on the packing slip.