Since 1973, Timberland has been committed to offering the finest products, using only the best materials and applying strict quality control standards. Timberland products are warranted to be free of defects in material and workmanship for 12 months from date of purchase. Our warranty is an expression of our confidence in the material and workmanship of our company's products, and assures unsurpassed quality for rugged, dependable products. This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair or product purchased from an unauthorized dealer or seller.
If you believe your product is defective, please email a completed Warranty Return Form to us at firstname.lastname@example.org along with the following pictures:
- Internal tags showing style number and size
- Product in its entirety
- Bottom of soles showing tread, for footwear
- Defective area
- Proof of purchase within 12 months from an authorized dealer or seller
If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a credit, depending on the nature of the defect. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
We do not require you to register your footwear with us to receive warranty benefits.
CANADIAN WARRANTY CLAIMS
An authorization number is required for all Canadian Warranty claims. To receive an authorization number, please contact our team.
Canadian Warranty Department hours: Monday - Friday, 8:30 a.m. to 6:00 p.m. Eastern Standard Time
Phone: 1-866-943-7335 ext. 2
3260 Rue Guennete
LET US CLEAN UP THOSE BOOTS & SHOES
Please note we are not doing in-store footwear cleaning due to COVID-19.
We don’t cover footwear under warranty if it’s been through normal wear and tear. Our boots and shoes are built to work hard, and no footwear can last forever (even ours!). However, if your favorite pair is in need of some attention, we invite you to bring them into any Timberland Specialty Store or Timberland Factory Store for a complimentary cleaning and conditioning. Find the nearest store here.