At Timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order or January 31, 2020 (whichever is later), provided it has not been damaged, washed, altered or worn. Returning your timberland.com merchandise is free and easy to do - we provide a pre-paid shipping label for FREE returns.
Gift Cards and eGift Cards are considered final sale and once a card is purchased, that card is not eligible for return.
If returns are shipped to us from outside the U.S. or its Territories, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.
Pre-printed return labels will be enclosed with all orders placed on timberland.com. If you need a return label, click the button below to download a free return shipping label:
Additional questions? Contact us here. If your order was placed through a Timberland® Retail Store, it will need to be returned to a Timberland® store for credit.
Please note and keep the return tracking number until your account is credited. Orders placed online with PayPal cannot be returned in-store for credit on the original form of payment. The store can provide a gift card, or customers can make returns via the free shipping label.
RETURNS ON CUSTOM PRODUCTS
At this time, we are unable to accept returns for customized products. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact us within 10 days of receiving your purchase.
We'll do everything we can to take care of your return quickly. Your refund will be credited to your initial form of payment in 7-10 business days, in the amount of the purchase price plus any applicable taxes. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally.
RETURNS ON PRODUCTS PURCHASED FROM TIMBERLAND.CA
Please note that purchases from timberland.ca cannot be processed in a Timberland store - they must be returned using the return label that came with your shipment to the address on the packing slip.