At Timberland we want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn. Returning your Timberland.com merchandise is free and easy to do - we provide a pre-paid shipping label for FREE returns.
Final Sale and Clearance Items (including Rack merchandise) are not eligible for returns and/or exchanges or replacement unless we determine there is a manufacturing or material defect.
Gift Cards and eGift Cards are considered final sale and once a card is purchased, that card is not eligible for return.
If returns are shipped to us from outside the U.S. or its Territories, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.
Pre-printed return labels will be enclosed with all orders placed on Timberland.com.
If you need a return label, click the button below to download a free return shipping label:
If your order was placed through a Timberland® Retail Store, it will need to be returned to a Timberland® store for credit.
Please note and keep the return tracking number until your account is credited. Orders placed online with PayPal cannot be returned in-store for credit on the original form of payment. The store can provide a gift card, or customers can make returns via the free shipping label.
GETTING YOUR REFUND
We'll do everything we can to take care of your return quickly. Once we've received your returned item(s) at our facility, your refund will be credited to your initial form of payment in 6-10 business days, in the amount of the purchase price plus any applicable taxes. Original shipping charges are not refunded. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally. Please note that it may take 1-4 weeks for your return shipment to reach us - see more at Track a Return
BUY ONE, GET ONE PROMOTION RETURN POLICY - US ACCOUNT HOLDERS ONLY
EFFECTIVE: November 22, 2023
For the Buy An Adult Pair & Get A Kids' Pair Free promotion, the two pairs are considered one unit and must be returned together to receive credit.
RETURNS ON PRODUCTS PURCHASED FROM TIMBERLAND.CA
Please note that purchases from timberland.ca cannot be processed in a Timberland store or by using the label offered above - they must be returned using the return label that came with your shipment to the address on the packing slip. If you need to download a new label for an order placed on timberland.ca, please visit help.timberland.ca