My Order Has Shipping Damage. What Can I Do?

If you receive an item that was damaged during shipment, please contact Customer Service here.

Please have your order number, item number and tracking number from your original confirmation email ready.

Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage to your product(s) did occur, follow these steps:

• If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Then contact Customer Service.
• If there is extensive damage to the carton, refuse the order and contact Customer Service.

We will make every reasonable effort to reorder the item or credit your purchase in a timely manner. At this time exchanges are not possible and a new order will need to be placed.