We've reopened some of our stores. To check the status of your nearest Timberland store, please visit our Store Locator page and search by zip code.

Due to COVID-19 we are taking extra care and precaution in fulfilling orders, and are experiencing carrier delays in limited markets. This may result in a delay of your delivery, but we are working hard to get your order to you as quickly and as safely as possible.

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Contact Us

How do I get the product I ordered from a Timberland store now that they are all closed?

Please email Customer Service for order status requests and include:

  • your name
  • address
  • product
  • amount
  • transaction number (found on receipt)
  • store number (found on receipt)

 

We will be in contact with you after doing an investigation with our store team.

Thank you for your patience as we navigate these uncharted times.

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