We're starting to reopen some of our stores. To check the status of your nearest Timberland store, please visit our Store Locator page and search by zip code.

Due to COVID-19 we are taking extra care and precaution in fulfilling orders, and are experiencing carrier delays in limited markets. This may result in a delay of your delivery, but we are working hard to get your order to you as quickly and as safely as possible.

How do I get the product I ordered from a Timberland store now that they are all closed?

Please email Customer Service for order status requests and include:

We will be in contact with you after doing an investigation with our store team.

Thank you for your patience as we navigate these uncharted times.