Return Refund Status

I RETURNED MY ORDER THROUGH THE MAIL

A return refund back to your original form of payment is processed 6-10 days after we receive your returned item(s) at our facility. Depending on where you initiated your return shipment, it can take between 1-3 weeks for your return to reach us.

Once your return is delivered to our Timberland return facility, please allow 3-5 business days for a return confirmation email. You can expect to see your refund back to your original form of payment within another 3-5 business days, depending on your financial institution.

To determine whether your return is still in transit or delivered to our return facility, please track your return.

I RETURNED MY ORDER AT A TIMBERLAND® STORE

Please contact the store you returned your order to if you have not received your refund to your original form of payment within 7-10 business days (find a store).