General

Order Status

• How Do I Check My Order Status?
• Why am I having trouble placing my order?
• Can I Edit My Order in The Shopping Cart?
• How Do I Check Out/Complete My Order?
• Can I Cancel My Order?
• Why Did You Cancel My Order?

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Shipping & Delivery

• Buy or Reserve Online, Pick Up in Store & Curbside Delivery
• What's Your Shipping Policy?
• How Do You Ship & How Much Does It Cost?
• Do You Ship Internationally?
• Do You Ship to Canada?
• How Do I Track My Order?

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Returns & Exchanges

• How Do I Return Items?
• Free Return Policy
• Do You Accept Exchanges?
• Can I Return Custom Products?
• How do I get the product I ordered from a Timberland store if it is temporarily closed?
• I returned product to a Timberland store. Where is my refund?

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Payments

• Which Payment Options Do You Accept?
• Klarna
• Do You Charge Sales Tax?
• What Are Credit Card Security Codes?
• How Do I Buy Gift Cards or eGift Cards?
• Gift Card FAQs

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Promos & Price Matching

• #AlwaysDoNeverDone Contest Rules
• Do You Price Match?
• How Do I Redeem Promo/Discount Codes?

Warranties

• Is My Item Under Warranty?
• What Does Your Watch Warranty Cover?
• Timberland PRO® 30-Day Comfort Guarantee

Discount Programs

• Teachers & Students Discount Program
• Military Discount Program

My Timberland Account

• How Can I See My Order History?
• How Do I Manage My Account?
• How Do I Use The Wish List?

Sizing Charts

• Adult Footwear Size Chart
• Timberland PRO® Footwear Size Chart
• Kids' Footwear Size Chart
• Men's Clothing Size Chart
• Timberland PRO® Workwear Size Chart
• Women's Clothing Size Chart

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Miscellaneous

• Do you offer custom or DYO (design-your-own) products?