General
Warranties
Shipping
- Do You Ship Internationally?
- Do You Ship to Canada?
- What's Your Shipping Policy?
- How Do You Ship & How Much Does It Cost?
- How Do I Track My Order?
- How Do I Ship My Order to a Store?
Sizing Charts
- Adult Footwear Size Chart
- Timberland PRO® Footwear Size Chart
- Kids' Footwear Size Chart
- Custom Footwear Size Chart
- Men's Clothing Size Chart
- Timberland PRO® Workwear Size Chart
Order Info
- What Are Your Customer Support Hours?
- How Do I Check My Order Status?
- Can I Cancel My Order?
- Why Did You Cancel My Order?
- Will You Email Me About My Order?
- How Do I Check Out/Complete My Order?
Returns
- How does Community Recycling work?
- Do You Accept Exchanges?
- Free Return Policy
- How Do I Return Items?
- Can I Return Custom Products?
- My Order Has Shipping Damage. What Can I Do?
Payment
Manage Account
Product Care FAQs
- What cleaning products can I use on a canvas shoe?
- Can I use a blow dryer on my boots/shoes after applying Balm Proofer?
- How do I restore my boots that have faded over the years?
- Can I polish my footwear?
- How do I get an oil stain out of my boots?
- How hard can I press and use the eraser bar in the dry cleaning kit?