General

Order Status

• Check Order Status
• Why Am I Having Trouble Placing My Order?
• Can I Edit My Order in The Shopping Cart?
• How Do I Check Out / Complete My Order?
• Can I Cancel My Order?
• Why Did You Cancel My Order?

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Shipping & Delivery

• Buy or Reserve Online, Pickup in Store & Curbside Delivery
• What's Your Shipping Policy?
• How Do You Ship & How Much Does It Cost?
• Do You Ship Internationally?
• Do You Ship to Canada?
• How Do I Track My Order?

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Returns & Exchanges

• Start a Return
• Track a Return
• Return Refund Status
• Exchanges
• Free Return Policy
• My Order Has Shipping Damage. What Can I Do?

Payments

• Which Payment Options Do You Accept?
• Klarna
• Do You Charge Sales Tax?
• What Are Credit Card Security Codes?
• How Do I Buy Gift Cards or eGift Cards?
• Gift Card FAQs

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Promos & Price Matching

• #AlwaysDoNeverDone Contest Rules
• Do You Price Match?
• How Do I Redeem Promo / Discount Codes?

Warranties

• Is My Item Under Warranty?
• What Does Your Watch Warranty Cover?
• Timberland PRO® 30-Day Comfort Guarantee

Discount Programs

• Teachers & Students Discount Program
• Military Discount Program

My Timberland Account

• How Can I See My Order History?
• How Do I Manage My Account?
• How Do I Use The Wish List?

Sizing Charts

• Adult Footwear Size Chart
• Timberland PRO® Footwear Size Chart
• Kids' Footwear Size Chart
• Men's Clothing Size Chart
• Timberland PRO® Workwear Size Chart
• Women's Clothing Size Chart

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Product Questions

• Do You Offer Custom or DYO (Design-Your-Own) Products?

Timberloop™ FAQ

• What is the Timberloop™ Circular Design program?
• How do I return products through Timberloop™?
• Which countries offer this program?
• Do I get something in return for the product I send you?
• Why did you create this program?
• Does the Timberloop™ program offer product repairs, so that people can get back their own product?

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