General
Order Status
- How Do I Check My Order Status?
- Why am I having trouble placing my order?
- Can I Edit My Order in The Shopping Cart?
- How Do I Check Out/Complete My Order?
- Can I Cancel My Order?
- Why Did You Cancel My Order?
Shipping & Delivery
- Holiday Shipping Cutoff Dates
- Buy or Reserve Online, Pick Up in Store & Curbside Delivery
- What's Your Shipping Policy?
- How Do You Ship & How Much Does It Cost?
- Do You Ship Internationally?
- Do You Ship to Canada?
Returns & Exchanges
- How Do I Return Items?
- Free Return Policy
- Do You Accept Exchanges?
- Can I Return Custom Products?
- How do I get the product I ordered from a Timberland store now that they are all closed?
- I returned product to a Timberland store. Where is my refund?
Payments
- Which Payment Options Do You Accept?
- Klarna
- Do You Charge Sales Tax?
- What Are Credit Card Security Codes?
- How Do I Buy Gift Cards or eGift Cards?
- Gift Card FAQs
Promos & Price Matching
Warranties
Teachers & Students
Military Personnel
Sizing Charts
- Adult Footwear Size Chart
- Timberland PRO® Footwear Size Chart
- Kids' Footwear Size Chart
- Custom Footwear Size Chart
- Men's Clothing Size Chart
- Timberland PRO® Workwear Size Chart