General

Warranties

• Where Can I Get A Warranty Return Form?
• Is My Item Under Warranty?
• What Does Your Watch Warranty Cover?

Shipping

• What's Your Shipping Policy?
• How Do You Ship & How Much Does It Cost?
• Do You Ship Internationally?
• Do You Ship to Canada?
• How Do Custom Products Ship?
• How Do I Track My Order?

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Sizing Charts

• Adult Footwear Size Chart
• Timberland PRO® Footwear Size Chart
• Kids' Footwear Size Chart
• Custom Footwear Size Chart
• Men's Clothing Size Chart
• Timberland PRO® Workwear Size Chart

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Order Info

• Why am I having trouble placing my order?
• What Are Your Customer Support Hours?
• How Do I Check My Order Status?
• Can I Cancel My Order?
• Why Did You Cancel My Order?
• Will You Email Me About My Order?

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Returns

• How Do I Return Items?
• Free Return Policy
• Do You Accept Exchanges?
• Can I Return Custom Products?
• How do I get the product I ordered from a Timberland store now that they are all closed?
• I returned product to a Timberland store. Where is my refund?

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Payment

• Do You Price Match?
• Do You Offer a Military Discount?
• Which Payment Options Do You Accept?
• How Do I Redeem Promo/Discount Codes?
• Do You Charge Sales Tax?
• What Are Credit Card Security Codes?

Klarna

• What is Klarna?
• How do I pay in 4 interest-free installments?
• How do automatic payments work?
• Is there a fee to use 4 interest-free installments?
• Will this affect my credit score?
• How can I reach Klarna?

Manage Account

• How Do I Manage My Account?
• How Can I See My Order History?
• How Do I Use The Wish List?

Gift Cards

• How Do I Buy Gift Cards or eGift Cards?
• Gift Card FAQs
• What Are the Gift Card Terms & Conditions?

Discount Programs

• Teachers & College Student Discount Program

Miscellaneous

• #AlwaysDoNeverDone Contest Rules